Shipping Policy

Processing Time

Orders are processed within 5–7 business days. Processing time does not include transit time.

Estimated Delivery Times

Canada: 3–5 business days

United States: 3–6 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, customs, or peak periods.

Carriers

All orders are shipped through Chit Chats, using their partnered carriers such as USPS and Chit Chats Canada.

Shipping Zones

We currently ship to Canada and the United States, with the following exclusions.

Canada – Not Serviced

British Columbia, Saskatchewan, Manitoba, Yukon, Northwest Territories, Newfoundland & Labrador, Prince Edward Island, Nunavut.

United States – Not Serviced

Alaska, Hawaii, American Samoa, Guam, Micronesia, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

We aim to expand our shipping zones to the EU and the UK in the future.

Shipping Rates

At the moment, we offer flat‑rate shipping, calculated based on the weight of your order.

Taxes may apply depending on your region.

Tracking Information

All orders include tracking. A tracking email is automatically sent to the email address provided at checkout.

Potential Delays

Shipping delays may occur due to customs processing, weather conditions, postal disruptions, or peak seasons.

We cannot guarantee delivery dates.

Responsibility After Shipment

Once the package is handed to the carrier, it becomes the carrier’s responsibility.

We are not liable for delays, damages, or issues caused by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect address, reshipping fees are the customer’s responsibility.

Customs, Duties & Import Fees (USA)

Customers are responsible for any customs or import fees.

These charges are uncommon for small paper goods but may occur.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.

Claims must be filed directly with the carrier.

Returns & Exchanges

For all return‑related questions, please refer to our full policy under “Return & Refund Policy.”