Refund policy

Refund Policy

Because our products are personalized and made to order, we do not accept returns or exchanges. Please review your order carefully before completing your purchase to ensure all details are correct.

My order arrived damaged — what should I do?

If your package was damaged during transit, please contact us within 48 hours of delivery. A replacement will be arranged.

I received the wrong order — what is your policy?

If the items you received do not match your order, please notify us within 48 hours of delivery. We will take the necessary steps to resolve the issue promptly.

The name on my cover or personalization is incorrect — what happens now?

Personalization is completed using the exact text and choices provided at checkout. If the error was made on our end, we will send a corrected replacement. If the mistake was present in the information submitted with your order, we cannot be held responsible. Please double‑check all spelling and options choices before finalizing your purchase.

I ordered the wrong item — can I exchange it?

As our products are made to order and often personalized, we are unable to accept returns or exchanges. We encourage you to review your selection carefully before placing your order.